Privacy Policy

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Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs).

African Products Australia comply with privacy legislation in the way we collect, use, secure and disclose personal information.

Any information provided by you will only be used in accordance with privacy legislation.

We will only collect personal information that is necessary for our business to operate; this includes but is not limited to the following:

  • Title, Names and Last Name
  • Contact details (including contact numbers and email address)
  • Demographic information (such as postcodes)
  • Communication history
  • Satisfaction surveys and other offers
  • We will only collect information that is disclosed through the utilisation of the website facilities and services or from emails (and associated content) sent to our business.

Information is only collected and utilised for the purposes disclosed at time of collection.

Information is generally only used to improve on or deliver products and services to our customers; maintain customer relationships and maintain records.

Web browser cookies
Cookies are small pieces of information sent by a web server and stored by your browser on your computer’s hard drive so it can later be read back from that browser. Cookies enable African Products Australia to store items in your shopping cart and to identify you on return visits. Most browsers automatically accept cookies. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you choose to do so, please note that some parts of the Site may not function properly.

How we use collected information
African Products Australia collects and uses your personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalise user experience
    We may use information in the aggregate to understand how our you as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send you information you may have agreed to receive about topics we think will be of interest to you.
  • To send periodic emails
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, and/or other requests or questions. If you decide to opt-in to our mailing list, you may receive emails that might include updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, please follow the unsubscribe instructions at the bottom of each email, or contact us.

Email addresses provided by our customers will, on occasion, be utilised for promotional and knowledge sharing purposes.

Customers contacted without prior consent will be provided the opportunity to decline further marketing communication from our company by contacting us to remove you name from our mailing list.

Queries in relation to changing personal information or gaining access (subject to law) to personal information should be directed through to

How we protect your information
African Products Australia takes reasonable precautions to ensure your personal information is protected from risks such as loss, unauthorised access or use, destruction, modification or disclosure.

Sensitive and private data exchange between our Site and you occurs over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information
African Products Australia may use third parties to deliver or perform some of its functions. Examples may include fulfilling orders, delivering orders, preparing and sending mail-outs, marketing analysis and assistance, processing credit card payments and providing customer service. African Products Australia will only disclose your personal information to authorised contractors or other third parties when appropriate and necessary to achieve these functions.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your acceptance of these terms
By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at

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